Questions, answered straight.
The detail the rest of the site leaves out. Missed a call? On Growth and up, the caller gets a text with your booking link once your texting number is set up. If something here is not clear, ask.
The service
Do I have to install anything or learn a dashboard?
No. Nothing to install, and no dashboard you have to check. You send us your customer list each week, which takes about five minutes, and we handle the asking. We also reply to your 4 and 5 star Google reviews, and on Growth we post to your Google listing. You will see the results where you already look: your reviews, your rating, and your phone.
How does review request texting work?
You upload your customers and Buzzmax sends each of them the same review request by text, with your business name on it and the review link already in it. Every recipient gets the same message and the same public review link, whatever we expect them to say. Messages are sent only between 9am and 8pm in the recipient's local time, and never on a Sunday, a federal holiday or a Utah state holiday.
Will my customers know it is really me?
Yes. The text names your business, thanks them for choosing you, and asks for a quick review. It is sent from a texting number, and your business name in the message is how your customer knows it is you.
Who writes the replies to my reviews?
We do, in your voice. We reply to your 4 and 5 star Google reviews, and the replies post to Google as the owner.
How fast will I see new reviews?
The asking starts your first week. How fast the number grows depends on how many customers you have, and we will give you an honest read on your numbers in the free reputation check-up.
What happens when you miss a call?
Missed-call text-back is part of Growth and up. Calls to your own texting number ring through to your phone. When one is missed, the caller gets a text with your booking link, so the call can still become a booking, and their reply is texted to your phone. It starts once your texting number is set up. Until your own texting registration is approved, which currently takes 10 to 15 days, the text comes from Buzzmax's number with your business name in it, then from your own number.
Which platforms do you cover?
Reviews are collected and monitored from Google, Yelp, BBB and ConsumerAffairs. Every review request text links to your Buzzmax review page, which shows a button for your Google profile once it is connected, and for other review profiles linked to your account, such as BBB, Trustpilot and ConsumerAffairs.
Bad news and fair play
What happens when someone leaves a bad review?
We read what customers mention most so you can focus on their concerns and improve. On Growth and Dominate, we check every day for new Google reviews of three stars or below. A customer who taps a low rating sees a private note to you, with the public review button directly under it, the same size and just as easy to tap. Nobody is stopped from posting.
Do you filter out unhappy customers before asking for a review?
No. Everyone gets the same invitation, whatever we expect them to say. A customer who selects a low rating is shown a private note to the business first, with the public review link directly under it, the same size and just as easy to tap. That routing is on by default: 4 and 5 star customers go straight to the public review, and 1 to 3 star customers meet the private note first. Which rating opens the private note first is a setting you control, and you can turn it off so every customer goes straight to the public review. Nobody is stopped from posting at any rating, and the public option is always there.
Pricing and terms
How much does Buzzmax cost?
Texting is $147 a month, or $97 a month when billed yearly, and includes AI-written replies to your 4 and 5 star Google reviews, which post automatically once you turn them on. Growth is $347 a month, or $297 a month when billed yearly, and adds Google Business Profile posts written for you to approve, Google Business Profile optimization (we draft the fixes to your categories, services, hours and description, and make them once you approve), and missed-call text-back, which starts once your texting number is set up. Dominate is $547 a month, or $497 a month when billed yearly, and adds RepGuard, your low ratings from Google, Yelp, BBB and ConsumerAffairs in one list, and AI Visibility. Every price is per location. Enterprise sits above Dominate, adds Messaging and Content & Ads, and is priced per business rather than per location, so contact us for a quote. Monthly plans are billed each month and annual plans once a year, and both renew automatically until cancelled.
Do you offer volume pricing?
Yes, for 5 or more locations. From 5 to 9 locations, every location is 15% off its plan price: Growth goes from $347 to $294.95 a month per location. From 10 to 24 locations, every location is 30% off, so Growth is $242.90 a month per location. From 25 locations we quote a custom price. Those are month-to-month prices. Volume discounts stack with yearly billing: Growth billed yearly is $297 a month per location, $252.45 at 5 to 9 locations and $207.90 at 10 to 24. Online checkout does not apply volume pricing yet, so talk to us at team@buzzmax.ai and we will set it up for your account.
Can I cancel anytime?
Yes. Cancel whenever you like and your plan ends at the close of the billing period you paid for: the month on a monthly plan, the year on an annual plan. You keep access until then, and it does not renew.
Who it's for
What kind of businesses is Buzzmax for?
Local businesses that live on their name: auto and trailer dealerships, home services like plumbing, HVAC, electrical and roofing, auto repair shops, medical and dental practices, law firms, and finance and lending businesses. If that sounds like you, ask.
STILL DECIDING?
The free reputation check-up.
Fifteen minutes, your listing on screen, and a straight answer on where you stand.
Or go direct: team@buzzmax.ai (434) 204-8956